1.- Delivery options and costs
For each order, we offer delivery to the address of your choice.
For all orders equal to or greater than EUR 99.00 (excluding shipping costs) for Europe *, we offer free delivery.
* List of countries in the ‘Europe’ zone: Germany, Austria, Belgium, Cyprus, Croatia, Denmark, Spain, Finland, France, Greece, Ireland, Iceland, Liechtenstein, Luxembourg, Malta, Monaco, Montenegro, Norway, Netherlands , Poland, Portugal, Czech Republic, Romania, United Kingdom, Serbia, Sweden.
All parcels leave via Belgian Post (Bpost).
Note that the price of delivery varies according to the weight of the order, the geographical destination and the selected delivery method.
2.- Delivery time
Everything is done to deliver all orders as quickly as possible.
Thus, your orders will be delivered, in Europe, within an average of 7 days.
Exceeding this period may in no case be held against the Site, nor give rise to a termination of the contract or any compensation for damages.
Once your package has been dispatched, you will receive a confirmation email containing your tracking number.
When confirming the order, the Customer is offered to specify a specific address (home, place of work or other) for delivery. Delivery is made to the delivery address indicated by the Customer, it being specified that this must be the customer’s home address, his place of work or the address of any other natural person of his choice. Delivery cannot be made to PO boxes.
In order for the delivery deadline to be respected, the customer must ensure that they have communicated exact and complete information concerning the delivery address (such as, in particular: street, building, staircase, access, names and / or intercom numbers, etc.).
Delivery will be provided by a service provider (hereinafter referred to as the “Delivery Service Provider”) selected by the Site. The latter cannot be held responsible for the process or the delivery time from the moment the Product has left its premises. In the event of loss, the Customer should contact the Delivery Provider.
The delivery times indicated are indicative and correspond to the average processing and delivery times. The Site undertakes to inform the Customer of the progress of the processing of his order. No delay in delivery may give rise to termination by the purchaser of the sales contract or to the payment of damages on our part.
On delivery, the Customer is required to carefully examine the goods received and to mention in writing any problem found on the delivery slip of the Delivery Provider. In the absence of such a written statement, the Customer is expressly deemed to have accepted the goods in the state and in the quantity delivered and exonerates us from any liability in this regard.
If the Customer does not receive the delivery according to the possibilities offered by the Delivery Service Provider and if the order is returned to the Site, we will contact the Customer by email in order to schedule a new delivery of the order. Additional costs payable by the Customer may therefore be claimed. In the absence of a response from the Customer or of receipt of this new delivery, the order will be considered as fully executed without the Site being required to make any refund.
The Products ordered are delivered to the delivery address indicated by the Customer during the ordering process and in accordance with the conditions described therein.
Orders can be delivered worldwide. However, the Site reserves the right to refuse to deliver to a particular country and / or to a country where the Delivery Provider does not provide delivery. In this case, the Customer will be asked to provide a delivery address in another country. If the Customer is unable to provide another address, the Site will cancel and reimburse the order for inability to deliver without the Customer being able to demand any compensation.
The Site reserves the right to split the order into one or more deliveries, depending on the availability of the Products. Each delivery will be announced by e-mail. The delivery will be accompanied by an order form which will include, among other things, details of the goods delivered.