Your electric bike’s battery ran down faster than expected or you had a puncture on the road? Don’t worry, you don’t have to push your bike all the way home!
You went for a drink, and although you locked your bike properly it’s been stolen? We refund its full value minus the deductible. We also pay for your taxi home (up to €500).
Material damage protection
We pay in full for repairs to your bike as well as any material damage caused by an accident, vandalism, floods, fire and other external events if the amount exceeds the deductible.
Never ride alone
Our team is always by your side. Should you have any questions about our Sweel plans or wish to talk with someone about how it works, don’t hesitate to contact us.
100% of our claims for theft were accepted
In 2021, 100% of our claims for theft were accepted, meaning 100% of our policyholders were paid out. The reason why? All our customers had made sure to lock their bike to a fixed point with a certified lock when leaving it unattended.
Keep in mind that 77% of stolen bikes are electric
They’re appealing to thieves because they’re worth more than standard bikes, so if you have one, consider removing your bike’s battery whenever possible. Studies show that thieves are 50% less likely to steal an electric bike if the battery’s not on it.
Also, 70% of stolen bikes had been left outdoors.
The remaining 30% had been left indoors, in public bike sheds. If you have the option, always opt to park your bike in an indoor storage area, where it’s less visible to potential thieves. Even when you park it indoors, don’t forget to lock your bike. Consider it as a double protection.
This page is a summary of your insurance, please consult the general terms and conditions for full details of your coverage.
This insurance policy is managed by Qover S.A., a non-tied insurance agent authorised and regulated by the Financial Services & Markets Authority (FSMA – Belgium – registration No. 0650.939.878). Registered office: Rue du Commerce 31, 1000 Brussels, Belgium. Theft and material damage coverage is taken out with Nationale-Nederlanden Schadeverzekering Maatschappij NV under Dutch law, entitled to cover Belgian risks, insurance company registered in Belgium under code number 2925. Registered office: Prinses Beatrixlaan 35, 2595 AK ‘S-Gravenhage, the Netherlands – Trade Register Number DNB 27023707, supervised by the Nederlandsche Bank. Nationale-Nederlanden Schadeverzekering Maatschappij NV is entitled to provide insurance distribution services in Belgium on the basis of the freedom to provide services. Assistance coverage is taken out with Europ Assistance N. V, a limited liability company governed by the French Insurance Code, whose registered office is located at 1, promenade de la Bonnette, 92230 Gennevilliers, France, registered with the Nanterre Trade and Companies Register under number 451 366 405, acting through its Irish branch EUROP ASSISTANCE SA IRISH BRANCH, whose principal place of business is located on the 4th floor 4-8, Eden Quay, Dublin 1, Ireland, D01 N5W8 and registered with the Irish Companies Registration Office under number 907089. Europ Assistance S.A. is supervised by the Autorité de Contrôle Prudentiel et de Résolution (ACPR) located at 4, Place de Budapest CS 92459, 75436Paris France. The Irish branch operates in accordance with the Code of Conduct for Insurance Undertakings (Code of Ethics for Insurance Companies) published by the Central Bank of Ireland and is registered in the Republic of Ireland under number 907089. Bike insurance is a non-life insurance product (Branch 3). Bike assistance is a non-life insurance product (Branch 18). This contract is entered into for a period of one year. It shall be tacitly renewed a maximum of two times for consecutive periods of one year. This insurance contract is subject to Belgian law.
Insurance Product Information Document
English – Français – Nederlands
General Policy Conditions
English – Français – Nederlands