Privacy and Cookie Policy
Last Updated: December 2024
Sweel SRL (referred to as “Sweel,” “we,” or “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy and Cookie Policy (the “Policy”) explains how we collect, use, and protect your personal data when you use our platform (the “Platform”) and website (the “Website”).
Data Controller
Your personal data is processed by:
Sweel SRL
Chaussée de Vleurgat 15,
1050 Ixelles, Belgium
Enterprise number: BE0696843347
Contact: hello@sweel.com
Website: https://www.sweel.com
Scope of the Policy
This Policy applies to all users (referred to as “Users” or “you”) of the Platform and Website. It outlines the processing of personal data collected through our services, which include collecting, storing, evaluating, modifying, deleting, using, disclosing, and transferring personal information as described in this Policy.
Types of Information We Collect
Sweel collects and processes three types of information:
1. Information You Provide :
When you sign up for the Platform, create an account, submit an expense, or communicate with customer support, you voluntarily provide personal data. This may include:
– Personal details (name, address, email, phone number)
– Billing and payment information
– Commuting habits, photos, or other preferences you choose to share
2. Information We Collect from Your Use of the Platform :
This includes technical and behavioral data, such as:
– IP address, browser type, and device settings
– Pages viewed, actions performed, and access times
3. The SWEEL application (https://play.google.com/store/apps/details?id=com.devside.sweel & https://apple.co/3lskgdH) requires access to your device’s location data to provide its core functionality of automated bike trip tracking. This data is used solely for the purpose of accurately recording your routes and improving your user experience. SWEEL is committed to respecting your privacy and handling your data securely in compliance with applicable regulations.(BACKGROUND_LOCATION)
Purposes of Data Collection
We process your personal data for the following purposes:
1. Execution of a Contract :
To fulfill the services we provide, such as processing bookings and calculating your mobility budget. We may rely on third-party service providers to perform specific tasks.
2. Compliance with Legal Obligations :
To comply with applicable laws, including the law on mobility budgets (March 17, 2019), and to respond to legal requests or obligations.
3. Legitimate Interests :
We may process your data to improve user experience, provide customer service, perform marketing, and generate statistical analyses.
Sharing of Information
Your personal data may be shared with:
– Other companies within our group or business partners to improve services
– Mobility providers as part of service provision
– Legal authorities in case of fraud or other legal issues
Note : We will never share personal data for marketing purposes. Only anonymous data may be shared for promotional or statistical reasons.
Security of Your Data
We use industry-standard security measures to protect your data. However, no method of transmission or storage is completely secure. In case of a data breach, we will notify the Data Protection Authority within 72 hours.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy. Data may be deleted or anonymized within seven years after your last use of the Platform.
Your Rights
Under applicable laws, you have the right to:
– Access, correct, or erase your personal data
– Object to processing or restrict its use
– Receive your data in a machine-readable format
– Lodge a complaint with the relevant data protection authority
To exercise your rights, contact us at hello@sweel.com or send a letter to our office.
Cookies
Sweel uses cookies to enhance your experience on the Platform and Website. Cookies help us remember preferences and improve navigation. We use:
– Essential Cookies : Required for the basic functionality of the Platform and Website.
– Functional Cookies : To personalize your experience and remember your preferences.
– Marketing Cookies : To collect anonymous demographic data and analyze usage patterns.
You can configure your browser to block cookies or notify you when they are being used. However, blocking cookies may affect your experience on the Platform and Website.
Modifications to the Policy
We reserve the right to modify this Policy at any time. Any changes will be posted on the Platform and Website. Significant changes may be communicated directly to you.
Legislation and Jurisdiction
This Policy is governed by Belgian law, and any disputes will be settled by the competent courts of Brussels, Belgium.
Contact Us
If you have any questions about this Policy or how we handle your personal data, please contact us at hello@sweel.com.