The following information concerns the protection of your personal data. This is data that identifies you directly or indirectly.

Example: your first name, last name, email address and IP address.

Data collection takes place when:

  • you browse the pages of the Site. When a link takes you to another site, portal, application, online application or social network, you should refer to the personal data processing conditions of these other sites or services;
  • you contact us (by phone, email, social media);
  • you mention us on social media.

Your personal data is protected in accordance with:

European Regulation 2016/679 of the European Parliament and of the Council of April 27, 2016 (entered into force on May 25, 2018) on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR).

1. Legal bases and purposes of processing

Personal data is collected and processed in order to:

  • inform you ;
  • answer your questions ;
  • process your orders.

    Data is also collected and processed:

    • for statistical and qualitative purposes, in order to improve our services;
    • to answer you in your language.

      2. Data processed

      Personal data is collected and processed automatically in these situations:

      SITUATIONS

      DONNÉES PERSONNELLES RECUEILLIES ET TRAITÉES

      You visit one or more pages of the site.

      IP adress.

      You contact us via an electronic form or by e-mail.

      Name, first name and e-mail address you enter. Exchanges of e-mails via the contact form and messaging. Metadata related or not to your email.

       
      You contact us or mention us on social media.
      Your profile information on social media, based on your privacy settings on those same social media.

       

      Your order

       We need the information that concerns you for the management of your orders and the consequences thereof (for example deliveries, invoices, accounting), management of customer accounts, monitoring of customer relations such as fulfillment satisfaction surveys, management of complaints and after-sales service, the selection of customers to carry out studies, surveys and product tests, etc.

       

      Customer knowledge and the statistics and performance of our site

      We may use data to better understand our customers or for statistical purposes to analyze our site activity and improve the services we provide. We can perform audience measurements, for example we measure the number of page views, the number of visits to the site, as well as the activity of visitors to the site and their frequency of return.

       

      Data which is not of a personal nature is also collected automatically without making any link with your IP address, therefore respecting your anonymity. They are used to establish statistics and improve the content of the site:

      • Choice of language ;
      • search engine used;
      • keywords used;
      • site through which you arrived;
      • pages viewed;
      • consultation time per page;
      • list of downloaded files;
      • date and time of access;
      • browser used;
      • platform and / or operating system installed on your computer.

        3. Storage time

        The data is kept for a period that does not exceed that necessary for the purposes for which they are processed. In exceptional cases, such as legal proceedings, this personal data may be kept for longer.

        4. Use of cookies

        To learn more about our use of cookies, see our Cookie Policy.

        5. Security

        The Site guarantees the security (integrity and confidentiality) of your personal data. They are protected in particular against unauthorized access, illegitimate use, loss and unauthorized modifications.

        For this, we use security techniques and procedures that we do not detail on this page for security reasons.

        Be aware, however, that from a physical, technical and organizational standpoint, appropriate measures are taken to guarantee a level of security adapted to the risks.

        6. Right of access, rectification, limitation, opposition and erasure

        You have rights regarding the personal data that we process: access, rectification, opposition and deletion.
        Your request will be processed within 30 calendar days. If it is complex or our services are faced with a large number of requests, this period will be extended by 60 days.
        To exercise your rights, send an e-mail or letter to our data protection officer, accompanied by a scan or a copy of your identity document bearing your signature.

        Via email :

        hello@sweel.com

        By mail :

        Data Protection Officer  Réclamations

        If you believe that the Site has not processed your personal data in accordance with the regulations in force, you have the right to lodge a complaint with the Data Protection Authority:

        Autorité de protection des données
        Rue de la Presse 35
        1000 Bruxelles

        E-mail : contact@apd-gba.be

        7. Contact

        For any request for information regarding our data protection policy, contact our manager: gdpr@sweel.com